Refund policy

If a customer finds an imperfection outside our quality standards, the item may be returned or replaced (depending on current inventory) so long as it is still in as-delivered condition. If a customer's complaint concerns something within our quality standards, the item may only be returned for a refund, not replacement, so long as it is still in as-delivered condition.

We will notify you once we’ve received and inspected your return, and let you know if a refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will be net of our actual shipping costs, even if shipping was not charged on the order. We do not pay return shipping costs on items returned for a refund. Refunds will also be net of any non-recoverable merchant processing and/or financing fees. Please understand that we can only refund that portion of a transaction that we received after fees were collected by payment processors. It may be that your refund will be net of fees that Shopify, Apple Pay, Square, and/or credit card processors will not reimburse once they are collected on a transaction, even if the transaction is later reversed to issue a refund.

As of October 11, 2019, refunds through Square will be NET of Square’s transaction fees–for example, 3.49% per transaction + a fixed fee in the USA, and 4.44% + a fixed fee outside the USA. Please understand this is Square’s decision to keep customers' money, not ours. 

Finally, please remember that it can take some time for your bank or credit card company to process and post a refund, so please be patient.

We will do everything we can, within reason, to ensure our customers' satisfaction.